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All unwanted products must be returned within 7 days of the delivery date. Provided items are unworn, unused, unwashed and still in their original condition (including tags and packaging), you may send them back for a full refund.
The only exceptions are:
a) Underwear and swimwear, non-returnable for hygiene reasons.
b) Socks, returnable only if still sealed in their original packaging.
c) Bottles, non-returnable for hygiene reasons.
d) Personalised items, non-returnable.
e) United States “Final Sale” items (discounted 60% or more), no returns, exchanges, refunds or credit notes; these products are clearly labelled “Final Sale” on the product page and at checkout.
Every returned item is inspected on arrival. If an item is damaged, worn or otherwise unsuitable, it will be sent back to you and no refund will be issued.
If you have already submitted a request, you will receive an email with next steps once your return is approved.
We handle a wide range of business inquiries including wholesale partnerships, brand collaborations, press and media requests, corporate sales, and strategic business partnerships.
Our business development team is experienced in working with luxury brands, retailers, and corporate clients to create mutually beneficial partnerships that align with nmstrm's premium positioning.
Whether you're interested in carrying our products, collaborating on exclusive collections, or exploring other business opportunities, we're here to discuss how we can work together.
Please include your company name, contact information, business registration details, and a clear description of your proposal or partnership idea.
For wholesale inquiries, include information about your retail locations, target market, and previous luxury brand partnerships. For collaborations, provide details about your brand, audience, and proposed collaboration scope.
To submit a business inquiry, please send detailed information about your proposal to business@nmstrm.com.
Include your company information, the nature of your inquiry, your proposal details, and any relevant supporting materials. Our business development team reviews all inquiries and will respond within 3-5 business days.
For urgent matters, please indicate this in your subject line and we'll prioritize your request accordingly.
Yes, nmstrm offers selective wholesale partnerships with premium retailers who align with our brand values and quality standards.
We work with established luxury retailers, department stores, and boutiques that can provide appropriate brand representation and customer service levels that match our standards.
We aim to respond to all business inquiries within 3-5 business days. Complex proposals may require additional review time, and we'll keep you informed of our timeline.
For time-sensitive opportunities, please mark your email as urgent and we'll prioritize your inquiry for faster review and response.
Yes, we actively collaborate with influencers and content creators who authentically align with our luxury fashion aesthetic and brand values. We believe that strategic partnerships with the right creators can help showcase our collections to engaged audiences who appreciate quality craftsmanship and sophisticated design.
Our ideal partners are those who share our commitment to excellence and can authentically represent the nmstrm brand through high-quality content that resonates with their followers. We look for creators who demonstrate professionalism, creative vision, and an audience that matches our target demographic of discerning fashion enthusiasts.
Please send detailed collaboration proposals to partnerships@nmstrm.com including your comprehensive media kit, detailed audience demographics, engagement metrics, and specific collaboration ideas that would benefit both our brands.
We review all partnership requests carefully and consider factors such as audience alignment, content quality, engagement rates, and the creative potential of the proposed collaboration. Our team evaluates each opportunity based on its potential to create authentic, meaningful connections with audiences who appreciate luxury fashion and sophisticated style.
For successful partnerships, we offer various collaboration formats including product seeding, sponsored content, exclusive collection launches, and long-term ambassador relationships. We're particularly interested in creators who can bring fresh perspectives to our brand while maintaining the premium quality and aesthetic that defines nmstrm.
For order support, shipping questions, returns, or general assistance, you can contact our Client Services team by email.
Please write to info@nmstrm.com and include your order number (if applicable) so we can assist you faster.
If you prefer quick help during working hours, you can also use live chat when available.
To help us resolve your request quickly, please include your full name and the email used at checkout.
If your message is about an order, include your order number and the item name(s) you’re referring to.
For issues such as damage or incorrect items, attach clear photos of the product, packaging, and shipping label.
Delivery timeframes vary by destination and the service selected at checkout, and you will receive tracking as soon as your order ships.
International orders may be subject to duties and taxes depending on your country’s import rules, which are set by local authorities.
If you need a delivery estimate for your region, share your country and postcode and we will advise.
Returns and exchanges are accepted within the stated return window, provided items are unworn, unwashed, and in original condition with all tags attached.
Some items may be final sale and are not eligible for return or exchange, as noted at the time of purchase.
To begin, contact Client Services with your order number and the item(s) you would like to return or exchange.
If your order arrives damaged, defective, or incorrect, please contact Client Services as soon as possible with your order number.
Include clear photos of the issue, the packaging, and the shipping label so we can investigate quickly and offer the best solution.
Depending on availability, we can arrange a replacement, exchange, or an appropriate resolution.
Yes, we can help you choose the best size and answer product questions before you place an order.
Share the item name, your measurements, and how you prefer your fit (relaxed, tailored, oversized) and we will recommend the most suitable size.
If you are between sizes, we can advise based on the fabric, cut, and intended silhouette of the piece.
Live chat is available during our support hours and is the fastest way to get help with time-sensitive questions.
Our live chat hours are Monday to Friday from 10:00 AM to 5:00 PM (CET).
We are closed on Saturdays and Sundays.
When live chat is available, you can start a conversation instantly using the button below.
We welcome responsible disclosure of security vulnerabilities that could impact the confidentiality, integrity, or availability of our systems or customer data.
Please report issues such as authentication bypasses, sensitive data exposure, account takeover risks, payment flow weaknesses, or vulnerabilities that allow unauthorized access.
Do not report social engineering, physical attacks, spam, or issues that rely on users installing malware or browser extensions.
Please email your report to info@nmstrm.com with the subject line “Security Vulnerability Report”.
Include clear, reproducible steps, affected URLs/endpoints, and any proof-of-concept details needed to validate the issue.
If you have screenshots, logs, or screen recordings, attach them to help us verify faster.
To speed up triage, include a short summary of the issue, the impacted feature, and the potential security impact.
Provide step-by-step reproduction instructions, the expected vs actual result, and any relevant payloads or test accounts used.
If the issue is intermittent, include timing details, environment info (browser/device), and any rate limits or prerequisites.
Eligible security reports may qualify for a reward of up to $10,000, depending on severity, exploitability, and impact.
Higher rewards are typically reserved for critical vulnerabilities such as account takeover, payment bypass, sensitive customer data exposure, or remote code execution.
Rewards are issued at our discretion after we validate the report and confirm the issue is not already known or previously reported.
Please act in good faith and avoid actions that could harm customers, disrupt services, or access data that is not your own.
Do not perform denial-of-service testing, do not exfiltrate sensitive data, and do not publicly disclose the issue before we have resolved it.
If you accidentally access sensitive information, stop immediately and include this detail in your report so we can respond appropriately.
After we receive your report, we will acknowledge it and begin triage as soon as possible during business days.
If we can reproduce the issue, we will classify severity, plan remediation, and keep you updated on progress where possible.
Once the vulnerability is fixed, we may follow up to confirm closure and discuss reward eligibility if applicable.
This Privacy Policy sets out the types of personal data nmstrm, a sole proprietorship incorporated in the Netherlands under company number 90123883, may collect about you when you interact with us and explains how we process your personal data. References in this Privacy Policy to "nmstrm", "we", "us" or "our" are to nmstrm.
This Privacy Policy applies if you are a visitor to our websites or our social media pages, if you purchase any products from nmstrm and/or if you are a user of our websites. We may collect, use, store and transfer different kinds of personal data about you when you visit our websites or social media pages, register for an online account with us, join our loyalty programme, contact us, subscribe to our newsletter, or purchase any of our products.
nmstrm is the "data controller" in respect of your personal data for the purposes of data protection legislation and is registered with the Information Commissioner's Office under ZB381266. We are responsible for deciding how we hold and use personal data we collect or receive about you. We respect your privacy and are committed to protecting your personal data. We will ensure that your personal data is stored and used in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. This Privacy Policy may change from time to time. We will regularly review this Privacy Policy and any updates we make will be posted on our websites. We encourage you to frequently check this page for any changes to stay informed about how we are collecting and processing personal data about you.
This Privacy Policy has been drafted with brevity and clarity in mind. It does not provide exhaustive detail on all aspects of our collection and use of personal data. However, we would be happy to provide any additional information or explanation upon request. If you have any questions or concerns about any of your personal data or information contained within our Privacy Policy, please contact us using the details below.
Our website is not intended for children and we do not knowingly collect data relating to children. Without limiting the foregoing, our website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website through any of its features, register on the website, make any purchases through the website, use any of the interactive or public comment features of this website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16, we may delete that information. If you believe we might have any information from or about a child under 16, please contact us at legal@nmstrm.com.
How to contact us:
The person responsible for data protection matters within our organisation is the Chief Digital Officer who can be contacted at legal@nmstrm.com. If you have any questions or concerns about this Privacy Policy or our privacy practices or if you wish to exercise any of your rights over your data as set out in section 12 below, please do not hesitate to contact us by one of the following methods:
By post: at our registered office, Hazelaarweg 27, 7556 DN Hengelo OV (Netherlands)
By email: legal@nmstrm.com
What data do we collect?
Personal data is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). Whenever we collect, store, use, disclose or delete your personal data, this is referred to as processing your personal data. As a website user, visitor or customer or app user, we will process different kinds of personal data about you which we have grouped together as follows:
• Identity data – Data which identifies you including your name, title, username, date of birth and gender.
• Contact data – your contact details such as your billing address, delivery address, email address and telephone numbers.
• Purchase data – information concerning the products you have purchased from us including how frequently you purchase from us, whether you have used any discount or gift card codes, or other offers, which products you have purchased, how much you have spent with us.
• Security data – for your security we keep an encrypted record of your login password.
• Customer Service data – information relating to your interactions with our customer service team by email, phone, WhatsApp, on-line chat or by post or by submitting an enquiry form on our website or contacting us via our social media pages. For example, information you provide when you make a general enquiry, ask us for product advice or in the unfortunate case that you need to complain to us.
• Financial data – data we collect if you purchase a product from us such as your bank account and your payment card details.
• Review data – information you provide to us when you review our products or services such as via Trust Pilot or when you provide feedback to our customer services team.
• Marketing data – data which we capture when you sign up to receive our newsletter or other marketing communications, including your preference regarding us contacting you this way, opt-out data and any vouchers or other offers we have sent you as well as data on how you respond to and interact with our marketing communications.
• Technical data – electronic information which is automatically logged/stored by processing equipment including details of the device(s) you use to access our services, internet protocol (IP) address, your login data, browser type and version, time zone setting and location, country and telephone code where your device is located, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our websites or apps or open our emails.
• Usage data – information about how you use our sites, including how you navigate and interact with our site, which pages and products you view, the time on our site, information about your previous visits, the advertisements you view and click on, the contents of your shopping basket, products on your wish list and which you show an interest in, any search terms you enter and whether you encounter any problems. We also collect data about how you arrive at our websites (e.g. through a search and the search keywords used).
• Social Media data – data you provide to us directly about your social media accounts or which we have access to when you connect with us or like or follow our social media accounts, including your social media handle, photograph, date of birth, location, occupation, interests and other information and content you make available via your social media accounts.
• Aggregated data – We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
We do not collect any special categories of personal data about you (such as information about your health, race, political opinions, religious beliefs or sexuality). Nor do we collect any information about criminal convictions and offences.
When do we collect your data?
Direct interactions: We collect personal data directly from you when you interact with us or correspond with us directly via our websites or apps, by email, WhatsApp, online chat, by post or on social media. This includes personal data you provide when you: visit our website; create an account on our website; place an order for any of our products; subscribe to receive our marketing communications; engage with us on social media, such as by following us, liking our posts, commenting on our posts or sending direct messages; contact us by any means including filing out an enquiry form on our website or by sending us an email; give us feedback or respond to our request for feedback; request marketing to be sent to you; enter a competition, promotion or survey; or comment or review our products.
Automated technologies or interactions: When you interact with our website, our systems will automatically collect information about your equipment, browsing actions and patterns. We collect this personal data (namely Technical and Usage data) by using cookies, tracking pixels, server logs and other similar technologies. Please see the page Cookies Policy at https://nmstrm.com/pages/cookie-policy. We also collect information using a pixel contained in our marketing emails. We collect and use this information when you interact with our website and our emails to improve our site content, recommend products of interest to you and to tailor our marketing communications to you.
Other third parties: We may also receive personal data about you from various third parties as set out below: our third party ecommerce website provider (currently Shopify) whose services enable us to process electronic orders and payments for products and other providers of technical, payment and delivery services; analytics providers such as Google Analytics and Shopify Analytics who provide us with Technical and Usage data; advertising networks such as Google Adwords, Tiktok and Facebook who provide us with Technical and Usage data; operators of social media platforms, including Facebook, Instagram, Twitter and TikTok; review platforms such as Trustpilot and Google who may provide Review data.
We will only use your personal data when the law allows us to. The legal basis will vary depending on the reason we are collecting your personal data. Sometimes we might rely on more than one legal basis when we process your personal data depending on why we are using your data. Please contact us at any time if you need more information about how we are using your personal data and which legal basis we are relying on.
Where it is necessary for the performance of a contract to which you are party or to take steps at your request before entering into such a contract:
We will need to process your data when you purchase products from us in order to process and deliver your order including taking payment from you. We are likely to process your Identity, Contact, Purchase, Customer Service and Financial data on this basis. We may also rely on contractual necessity to operate, manage, and run your membership of nmstrm's loyalty program, where you are rewarded for purchases. Additionally, we extend this reliance to include affiliate marketing partnerships, ensuring seamless operation and management of our affiliate program.
Where we have your consent to do so, subject to your right to withdraw consent:
We may send you marketing communications by email or by SMS if you have subscribed to receiving these communications from us in this way. Our marketing email provider uses a pixel contained in our emails to track how you interact with them (such as whether they are delivered, opened, marked as spam or unsubscribe) and which features you click on and to collect Technical data (such as the type of device you use to open them and your location). This means that we can send you email content that's more relevant and tailored to you. If you want to opt-out of email tracking at any time, then you can opt-out of receiving marketing emails. We may rely on the 'soft opt-in' to send you marketing emails and/or texts without asking for your express opt-in consent. You can easily opt-out of our marketing emails by clicking the 'unsubscribe' link or by contacting us by email at legal@nmstrm.com. You can easily opt-out of our marketing texts by texting 'STOP' at any time. We will also obtain your consent to collect certain Usage and Technical data when we ask you to consent to cookies. We will get your opt-in consent before we share your personal data with any third party for marketing. Where we process information on the basis of consent, if at any time you want us to stop processing this information, you can withdraw your consent.
Where it is necessary to comply with a legal or regulatory obligation that we are subject to:
We are subject to legal and regulatory obligations that require us to process your personal data, for example, anti-money laundering obligations, compliance with subpoenas and government requests, and consumer contracts legislation. We are likely to process your Identity, Contact, Purchase, Security, Financial, and Technical data in connection with this purpose.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests:
We may analyse your personal information including Identity, Contact, Customer Service, Review, Marketing, Purchase, Technical, Usage and Social Media data so that we can form a view of what you may want or need or what may be of interest to you to send you marketing communications relevant to you. We may make use of additional information about you where it is available from third parties for this purpose. Our legitimate interests in processing your personal data for our own business purposes include the following:
a) To manage our relationship with you and notify you of changes to our terms and conditions or this Privacy Policy (which may include processing Identity, Contact, Purchase, Security, Customer Service, Review, Marketing, Usage, Technical and Social Media data);
b) To promote our products and our business, including via our website, via email and via social media (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical and Social Media data);
c) To personalise our marketing to you to provide you with a better and more engaging experience (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage and Social Media data);
d) Where we have obtained your contact details in the course of a sale or negotiations for a sale of a product or service to you, we may rely on the 'soft opt-in' to send you direct marketing emails and/or texts in relation to similar products or services if you do not choose to opt out (which may include processing Identity, Contact, Purchase and Marketing data);
e) To manage, administer, operate, and run the nmstrm loyalty programme, including the rewards tiers and the earning and redemption of points and other rewards and benefits. We will communicate with you periodically regarding your nmstrm membership, including your profile, status, and points earned. We will also analyse and administer your nmstrm activity and use, including points collected and redeemed, and any offers, rewards, or discounts used (which may include processing Identity, Contact, Purchase, Customer Service, and Financial data);
f) To correspond with you concerning your account for our website or your purchases, and to respond to your queries, refund requests and complaints (which may include processing Identity, Contact, Purchase, Customer Service, Marketing, Usage and Social Media data);
g) To conduct our business and operate as a retailer of clothing, to further our business and community interests and operate profitably (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical and Social Media data);
h) To develop and grow our business, improve our products and offerings, our website and our customer service (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical and Social Media data);
i) To process orders for products including managing payments and collecting and recovering money owed to us (which may include processing Identity, Contact, Purchase, Financial, Customer Service, Review, Marketing, Usage and Social Media data);
j) To send you survey and feedback requests to help us improve our products and services (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage and Social Media data);
k) To administer and protect our business, our website and our online store (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage and Technical data);
l) To create and maintain accurate business records (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical and Social Media data);
m) To protect our business and financial interests and for the purpose of establishing, exercising or defending legal claims (which may include processing Identity, Contact, Purchase, Security, Customer Service, Financial, Review, Marketing, Usage, Technical and Social Media data);
n) To ensure our website are being used in compliance with relevant terms and conditions (which may include processing Identity, Contact, Purchase, Security, Customer Service, Financial, Review, Marketing, Usage, Technical and Social Media data);
o) For fraud prevention, anti-money laundering, and for the prevention or detection of crime (which may include processing Identity, Contact, Security, Financial, Usage and Technical data).
Change of purpose: We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
If you fail to provide personal data: Where we need to collect personal data from you in order to comply with our legal obligations or to perform a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the relevant contract (for example deliver your products or process your payment). In this case, we may have to cancel the relevant contract.
Data security: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Your personal data is available to authorised personnel of nmstrm who need access to the information in order to fulfil their duties. All nmstrm personnel who have access to your personal data will only process your personal data on our instructions and they shall be subject to a duty of confidentiality. We also have procedures to deal with any suspected personal data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so. Unfortunately, however, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
What are your rights over your data? You have certain rights in respect of the personal data that we process about you (where we are the data controller because we determine the purpose and means for which that personal data shall be processed):
• the right to request access to your personal data that we hold and to receive certain information relating to that data;
• the right to ask us to rectify inaccurate data or to complete incomplete data;
• the right to receive or ask for your personal data to be transferred to a third party in a structured, commonly used and machine-readable format (note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you);
• the right to request the erasure of personal data if it is no longer necessary in relation to the purposes for which it was collected or processed or if you have successfully objected to processing (note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request);
• the right to object to how we process your personal data in certain circumstances, including the right to ask us not to process your personal data for marketing purposes;
• the right to restrict processing of your personal data, for example if you want us to establish the accuracy of the data or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;
• where we are processing personal data relating to you on the basis that we have your consent to do so, you may withdraw your consent at any time (this will not affect the lawfulness of any processing carried out before you withdraw your consent). If you withdraw your consent, we may not be able to provide certain products or services to you.
If you wish to exercise any of the rights set out above, please contact us.
We may ask you to verify your identity if you make a request to us to exercise any of the rights set out above. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
U.S. Residents of California, Nevada, color-faqado, Connecticut, Virginia, and Utah may have personal information rights and choices, which are addressed below:
California: In addition to the rights set out in this Privacy Policy, California's "Shine the Light" law (Civil Code Section § 1798.83) permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to legal@nmstrm.com.
Nevada: Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request by sending an email to legal@nmstrm.com.
color-faqado, Connecticut, Virginia, and Utah: color-faqado, Connecticut, Virginia, and Utah each provide their state residents with rights to: (i) confirm whether we process their personal information; (ii) access and delete certain personal information; (iii) data portability; and (iv) opt-out of personal data processing for targeted advertising and sales. These states also provide their state residents with rights to: (a) correct inaccuracies in their personal information, taking into account the information's nature processing purpose; and (b) opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise any of these rights or to appeal an adverse decision, please send an email to legal@nmstrm.com.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In relation to marketing consents, we may ask for your updated consent from time to time if we have not heard from you in a while to check that you still want to receive our emails or texts. If you decide to opt-out we will keep a record of this alongside your email address or other contact details to ensure that we do not send you marketing communications going forward. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. We shall not have any liability whatsoever to you for the deletion of personal data in accordance with our data retention policy.
We may share your personal data with the following third parties in order to perform a contract with you, comply with a legal or regulatory obligation, in our legitimate interests of conducting our business or where you have consented:
• Third parties who support our website and provide other business systems such as Shopify.
• Our third party warehouse provider (currently Trendsi);
• Operational companies such as delivery couriers;
• Our returns carriers (currently arranged by nmstrm itself);
• Third party payment providers and finance providers such as PayPal, ApplePay, ShopifyPay and mollie;
• Our accounting software providers (currently E-boekhouden);
• Marketing and advertising providers such as Klaviyo and Omnisend;
• Data analytics companies such as Google Analytics and Shopify Analytics;
• Social media platforms and online search engines such as Facebook, Instagram, Twitter, TikTok and Google to show you products that might interest you while you're browsing the internet and using social media platforms;
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of nmstrm assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by nmstrm about our users and customers is among the assets transferred. We may also seek to acquire other businesses or merge with them;
• Other companies and organisations for the purposes of fraud protection and credit risk reduction, FIOD, the police, regulators and other authorities and public bodies;
• Professional advisers, including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accountancy services;
• Courts, tribunals, litigants, tax authorities and government agencies in compliance with any court order, law, or legal process, including to respond to any government, or regulatory request or subpoena or to enable us to enforce any agreement with you;
• Our group companies including for the purposes of our regular reporting activities on company performance, operating our business, providing our products and/or services, for system maintenance, support and hosting of data or in the context of a business reorganisation or group restructuring exercise.
We require all our data processors to respect the security of your personal data and to treat it in accordance with the law. We do not allow our data processors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. In some instances where we share data with third parties, such as autoriteitpersoonsgegevens (NL), those third parties will also be controllers of your personal data. We shall not be responsible or liable for the way in which other data controllers hold or process your personal data. Please contact those third parties for further information regarding how they will use your data. We shall only share your personal data with third parties in accordance with this Privacy Policy. Shopify, our ecommerce provider, may share your data with NoFraud LLC who provide fraud prevention services to detect potentially fraudulent transactions on our website and app. NoFraud act as an independent data controller when providing these services. A copy of NoFraud's privacy policy can be found at https://www.nofraud.com/end-user-privacy-policy.
If we need to transfer your data outside the United States, we ensure that your data receives protection essentially equivalent to that provided under applicable US data protection standards by implementing at least one of the following safeguards:
• We will transfer your personal data only to countries where the data protection laws or frameworks are recognized as providing an adequate level of protection for personal data by US regulators or under agreed frameworks.
• In instances where no adequacy decision exists, we will take steps to ensure that the recipient implements appropriate and effective safeguards to protect the rights and freedoms of data subjects in relation to the processing of personal information, and that these safeguards comply with US data protection requirements.
Please contact us if you wish to receive further information about these arrangements or obtain a copy of such safeguards. In the case of data processed by Shopify, our ecommerce provider, details of the data transfers they make outside the United States can be found at: https://help.shopify.com/pdf/cross-border-whitepaper.pdf.
Marketing preference: There are several ways you can stop direct marketing communications from us: You can click the 'unsubscribe' link in any email or text STOP in response to any SMS message that we send you. You can contact us by email at info@nmstrm.com. Please note that you may continue to receive communications for a short period after changing your preferences while our systems are updated.
Cookies: Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and to improve our website, products and services. You can find out more about the way cookies work on www.cookiecentral.com and www.allaboutcookies.org. Please note that we are not responsible for the content of third party websites. For more information about the cookies we use and the reasons why we use them, please see our Cookie Policy. We request your consent before using analytical or performance cookies, functionality cookies or targeting cookies, but do not require your consent to use strictly necessary cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies (and the above websites tell you how to do this). If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
Our website may contain links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website or app we encourage you to read the privacy policies of every website you visit.
Please let us know if you are unhappy with how we have used your personal data. You can contact us by email at legal@nmstrm.com. You have the right to make a complaint at any time to the Federal Trade Commission (FTC), the U.S. agency responsible for enforcing consumer protection and privacy laws. We would, however, appreciate the chance to deal with your concerns before you approach the FTC, so please do contact us in the first instance and we shall endeavor to resolve your complaint.
It is important that the personal data we hold about you is accurate and current. Please let us know if your contact details change during your relationship with us. You have the right to correct any information we hold about you that you think is wrong or incomplete. Please contact us if you want to do this.
This Privacy Policy is governed by and construed in accordance with the laws applicable in the jurisdictions where we operate and where our services are provided. We process personal data based on the following legal grounds:
Contractual necessity: Processing is necessary for the performance of a contract to which you are party or to take steps at your request before entering into such a contract.
Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
Consent: You have given consent to the processing of your personal data for one or more specific purposes.
We comply with applicable data protection laws including but not limited to the General Data Protection Regulation (GDPR) for European users, the California Consumer Privacy Act (CCPA), and other relevant state privacy laws in the United States. The specific rights available to you may vary depending on your jurisdiction as outlined in the "Your Rights & Our Obligations" section.
In the event of any conflict between this Privacy Policy and applicable data protection laws, the provisions of the applicable laws shall prevail to the extent of such conflict.
This website is operated by nmstrm. Throughout the site, the terms 'we', 'us' and 'our' refer to nmstrm. nmstrm offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our 'Service' and agree to be bound by the following terms and conditions ('Terms of Service'), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. (online platform) that allows us to sell our products and Services to you.
Online Store Terms: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including copyright).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Eligibility: You must be able to form a legally binding contract under applicable law. If you are using the website on behalf of an entity, you confirm you have authority to bind that entity.
Account & Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
General Conditions: We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness and Timeliness Of Information: We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. (Historical information) is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications To The Service and Prices: Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (any part) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products Or Services: Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void (where prohibited).
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Orders, Pricing & Availability: Product availability, descriptions, and prices may change. We may correct errors and cancel orders in case of inaccuracies or suspected fraud, in line with applicable law.
Payments: Payments are processed through third-party providers. By placing an order, you authorize us and our payment partners to charge the selected payment method.
Accuracy Of Billing and Account Information: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.
Shipping times are estimates. Returns and refunds are handled according to our return policy and applicable consumer laws. Where required, statutory rights apply.
Optional Tools: We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools (as is) and (as available) without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (new tools) and resources. Such new features and/or Services shall also be subject to these Terms of Service.
Third-Party Links: Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. (Complaints, claims), concerns, or questions regarding third-party products should be directed to the third-party.
Errors, Inaccuracies and Omissions: Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time (including after submission).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. (No specified) update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
User Content: If you submit content, you confirm you have the rights to do so and grant us a license to use it for operating and improving the website. We may remove content that violates these terms.
User Comments, Feedback and Other Submissions: If, at our request, you send certain specific submissions (contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Your submission of personal information through the store is governed by our Privacy Policy.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Prohibited Use: You may not misuse the website, attempt unauthorized access, disrupt services, scrape content unlawfully, or use the website for illegal or harmful activities.
All content on the website is owned by us or our licensors and protected by applicable intellectual property laws. You may not reproduce or distribute without permission.
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (as is) and (as available) for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Disclaimer: The website is provided "as is" and "as available". To the extent permitted by law, we disclaim warranties of any kind regarding availability, accuracy, or fitness for a particular purpose.
Limitation of Liability: In no case shall nmstrm, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. (Some jurisdictions) do not allow the exclusion or the limitation of liability for consequential or incidental damages; in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
To the maximum extent permitted by law, we are not liable for indirect or consequential damages. Our total liability is limited as required and permitted by applicable law.
Indemnification: You agree to indemnify, defend and hold harmless nmstrm and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability: In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, (no effect) on the validity and enforceability of any other remaining provisions.
Termination: The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement (all purposes).
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (any part).
Entire Agreement: The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including prior) versions of the Terms of Service.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Netherlands.
Changes To Terms Of Service: You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Contact Information: Questions about the Terms of Service should be sent to us at legal@nmstrm.com.
Our contact information is posted below:
nmstrm
info@nmstrm.com
Hazelaarweg 27, 7556DN Hengelo (OV) Netherlands
Business Registration Number: 90123883
Vat Number: NL004789004B17
Changes & Contact: We may update these Terms of Use from time to time. For questions, contact us at legal@nmstrm.com.
At nmstrm, we are committed to ensuring that all products and services offered on our website are accessible to everyone. Our goal is to prioritize accessibility and usability in the development of our digital media. We have a dedicated team that oversees the accessibility of our website and coordinates training, testing, and consultations to continuously improve our platform.
As we enhance our accessibility and usability, we will make updates available for your benefit.
If you have any questions about our accessibility features or require assistance, please contact us at: accessibility@nmstrm.com.
We are committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone.
• Keyboard navigation support
• Screen reader compatibility
• High contrast mode support
• Scalable text and images
• Alternative text for images
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
We may collect certain information through cookies, web beacons, and other automated means. A cookie is a text file which is stored in a dedicated area of your device's hard drive, for instance when you visit an online service, read an email, or use a mobile app. A cookie allows its sender to identify the device on which it is stored during the period of validity of consent, which does not exceed 13 months.
a) Some cookies are functional to facilitate your browsing, such as language preferences, memorizing log-in, or saving the content of your shopping basket or wish list.
b) Other cookies collect information on your behavior, such as referring URLs, pages accessed, and times of website visits. This allows us to enhance our websites and apps, understand your preferences, and offer more personalized communications or content.
c) We use cookies for web analytics to measure website activity and determine the most visited areas, hence improving our content's visibility.
d) Cookies are used to ensure security of online transactions through device fingerprinting.
e) Our websites or apps may contain third-party cookies (delivered by advertising agencies, analytics providers, etc.) enabling them to collect browsing information on your devices. Third-party cookies are subject to their own privacy policies.
f) We may include options to share content with third parties (e.g., "Like" or "Share" buttons on social platforms). Social networks may track information about your browsing even if you do not use these features directly.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Your personal data is available to authorised personnel of nmstrm who need access to the information in order to fulfil their duties. All nmstrm personnel who have access to your personal data will only process your personal data on our instructions and they shall be subject to a duty of confidentiality. We also have procedures to deal with any suspected personal data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so. Unfortunately, however, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Internet Explorer 8.0+: Tools > Internet Options > Confidentiality
Mozilla Firefox: Tools > Options > Privacy settings
Opera: Files > Preferences > Privacy
Android browser: Settings > Privacy & security
Dolphin (Android): Menu > More > Settings > Privacy & security
Safari (iOS): Settings app > Safari > Accept cookies
Chrome: Menu > Settings > Advanced settings > Privacy > Content settings
If you share your device with others, we cannot guarantee that personalized services or ads will correspond to your usage.
We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers.
If you need assistance or have accessibility concerns, please contact us at info@nmstrm.com.