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All unwanted products must be returned within 7 days of the delivery date. Provided items are unworn, unused, unwashed and still in their original condition (including tags and packaging), you may send them back for a full refund.
The only exceptions are:
a) Underwear and swimwear, non-returnable for hygiene reasons.
b) Socks, returnable only if still sealed in their original packaging.
c) Bottles, non-returnable for hygiene reasons.
d) Personalised items, non-returnable.
e) United States “Final Sale” items (discounted 60% or more), no returns, exchanges, refunds or credit notes; these products are clearly labelled “Final Sale” on the product page and at checkout.
Every returned item is inspected on arrival. If an item is damaged, worn or otherwise unsuitable, it will be sent back to you and no refund will be issued.
If you have already submitted a request, you will receive an email with next steps once your return is approved.
We handle a wide range of business inquiries including wholesale partnerships, brand collaborations, press and media requests, corporate sales, and strategic business partnerships.
Our business development team is experienced in working with luxury brands, retailers, and corporate clients to create mutually beneficial partnerships that align with nmstrm's premium positioning.
Whether you're interested in carrying our products, collaborating on exclusive collections, or exploring other business opportunities, we're here to discuss how we can work together.
Please include your company name, contact information, business registration details, and a clear description of your proposal or partnership idea.
For wholesale inquiries, include information about your retail locations, target market, and previous luxury brand partnerships. For collaborations, provide details about your brand, audience, and proposed collaboration scope.
To submit a business inquiry, please send detailed information about your proposal to business@nmstrm.com.
Include your company information, the nature of your inquiry, your proposal details, and any relevant supporting materials. Our business development team reviews all inquiries and will respond within 3-5 business days.
For urgent matters, please indicate this in your subject line and we'll prioritize your request accordingly.
Yes, nmstrm offers selective wholesale partnerships with premium retailers who align with our brand values and quality standards.
We work with established luxury retailers, department stores, and boutiques that can provide appropriate brand representation and customer service levels that match our standards.
We aim to respond to all business inquiries within 3-5 business days. Complex proposals may require additional review time, and we'll keep you informed of our timeline.
For time-sensitive opportunities, please mark your email as urgent and we'll prioritize your inquiry for faster review and response.
Yes, we actively collaborate with influencers and content creators who authentically align with our luxury fashion aesthetic and brand values. We believe that strategic partnerships with the right creators can help showcase our collections to engaged audiences who appreciate quality craftsmanship and sophisticated design.
Our ideal partners are those who share our commitment to excellence and can authentically represent the nmstrm brand through high-quality content that resonates with their followers. We look for creators who demonstrate professionalism, creative vision, and an audience that matches our target demographic of discerning fashion enthusiasts.
Please send detailed collaboration proposals to partnerships@nmstrm.com including your comprehensive media kit, detailed audience demographics, engagement metrics, and specific collaboration ideas that would benefit both our brands.
We review all partnership requests carefully and consider factors such as audience alignment, content quality, engagement rates, and the creative potential of the proposed collaboration. Our team evaluates each opportunity based on its potential to create authentic, meaningful connections with audiences who appreciate luxury fashion and sophisticated style.
For successful partnerships, we offer various collaboration formats including product seeding, sponsored content, exclusive collection launches, and long-term ambassador relationships. We're particularly interested in creators who can bring fresh perspectives to our brand while maintaining the premium quality and aesthetic that defines nmstrm.
For order support, shipping questions, returns, or general assistance, you can contact our Client Services team by email.
Please write to info@nmstrm.com and include your order number (if applicable) so we can assist you faster.
If you prefer quick help during working hours, you can also use live chat when available.
To help us resolve your request quickly, please include your full name and the email used at checkout.
If your message is about an order, include your order number and the item name(s) you’re referring to.
For issues such as damage or incorrect items, attach clear photos of the product, packaging, and shipping label.
Delivery timeframes vary by destination and the service selected at checkout, and you will receive tracking as soon as your order ships.
International orders may be subject to duties and taxes depending on your country’s import rules, which are set by local authorities.
If you need a delivery estimate for your region, share your country and postcode and we will advise.
Returns and exchanges are accepted within the stated return window, provided items are unworn, unwashed, and in original condition with all tags attached.
Some items may be final sale and are not eligible for return or exchange, as noted at the time of purchase.
To begin, contact Client Services with your order number and the item(s) you would like to return or exchange.
If your order arrives damaged, defective, or incorrect, please contact Client Services as soon as possible with your order number.
Include clear photos of the issue, the packaging, and the shipping label so we can investigate quickly and offer the best solution.
Depending on availability, we can arrange a replacement, exchange, or an appropriate resolution.
Yes, we can help you choose the best size and answer product questions before you place an order.
Share the item name, your measurements, and how you prefer your fit (relaxed, tailored, oversized) and we will recommend the most suitable size.
If you are between sizes, we can advise based on the fabric, cut, and intended silhouette of the piece.
Live chat is available during our support hours and is the fastest way to get help with time-sensitive questions.
Our live chat hours are Monday to Friday from 10:00 AM to 5:00 PM (CET).
We are closed on Saturdays and Sundays.
When live chat is available, you can start a conversation instantly using the button below.
We welcome responsible disclosure of security vulnerabilities that could impact the confidentiality, integrity, or availability of our systems or customer data.
Please report issues such as authentication bypasses, sensitive data exposure, account takeover risks, payment flow weaknesses, or vulnerabilities that allow unauthorized access.
Do not report social engineering, physical attacks, spam, or issues that rely on users installing malware or browser extensions.
Please email your report to info@nmstrm.com with the subject line “Security Vulnerability Report”.
Include clear, reproducible steps, affected URLs/endpoints, and any proof-of-concept details needed to validate the issue.
If you have screenshots, logs, or screen recordings, attach them to help us verify faster.
To speed up triage, include a short summary of the issue, the impacted feature, and the potential security impact.
Provide step-by-step reproduction instructions, the expected vs actual result, and any relevant payloads or test accounts used.
If the issue is intermittent, include timing details, environment info (browser/device), and any rate limits or prerequisites.
Eligible security reports may qualify for a reward of up to $10,000, depending on severity, exploitability, and impact.
Higher rewards are typically reserved for critical vulnerabilities such as account takeover, payment bypass, sensitive customer data exposure, or remote code execution.
Rewards are issued at our discretion after we validate the report and confirm the issue is not already known or previously reported.
Please act in good faith and avoid actions that could harm customers, disrupt services, or access data that is not your own.
Do not perform denial-of-service testing, do not exfiltrate sensitive data, and do not publicly disclose the issue before we have resolved it.
If you accidentally access sensitive information, stop immediately and include this detail in your report so we can respond appropriately.
After we receive your report, we will acknowledge it and begin triage as soon as possible during business days.
If we can reproduce the issue, we will classify severity, plan remediation, and keep you updated on progress where possible.
Once the vulnerability is fixed, we may follow up to confirm closure and discuss reward eligibility if applicable.
This policy applies to every return sent to nmstrm from a U.S. address and complements our Returns Policy.
Processing timeline: After your parcel arrives at our U.S. returns hub, we e-mail a receipt confirmation. All items are then inspected within one to two business days to verify that they are unworn, unwashed and undamaged, with original labels and packaging intact. Once the inspection is approved, we release the refund to the same payment method used at checkout. That release always happens within seven business days of the parcel's arrival. If any item fails inspection, we will contact you to arrange reshipment or charitable donation; rejected items are not reimbursed.
When will the money show up:
Credit or debit cards (Visa, Mastercard, American Express): issuers usually post the credit three to seven business days after we release it.
• Apple Pay and Google Pay: most wallet providers update the linked card or account within three to five business days.
• Bank-issued gift cards or nmstrm store credit: the balance updates immediately once we trigger the refund.
These time frames are controlled by your bank or wallet provider; weekends and federal holidays can extend them.
Refund Eligibility: Eligible items must be returned within the published window in original condition with all tags and accessories included (e.g., branded dust bags, spare buttons).
Proof of purchase is required (order number or receipt). Returns that include odors, stains, pet hair, or signs of wear will be declined for refund and made available for reshipment at your request.
Promotional bundles must be returned in full to receive a full refund; if you keep part of a bundle, the refund reflects the effective price of the kept items.
Refund Method & Timing: Refunds are issued to the original payment method. If your order used split payment (e.g., part card + part gift card), we refund each portion back to its respective source.
Where a provider cannot accept an automated credit (e.g., expired card), we will attempt to re-route to your new card via your issuer; if that fails, we'll contact you to arrange an alternative method after standard verification.
Specific refund scenarios:
Partial returns: if you keep part of the order, we refund only the items you sent back; outbound shipping is refunded only when the entire order is returned or when we shipped the wrong or defective product.
• Combined parcels: you may place several registered returns in one box, even if they relate to different orders, provided that each return slip (or a note listing the order number and items) is inside the package. Each order is credited separately, but always back to the original payment source.
• Sales tax: any state or local sales tax you paid on a refunded item is returned automatically with the merchandise price.
• Currency: all refunds are issued in U.S. dollars, the same currency in which you originally paid, so exchange-rate fluctuations do not apply.
Partial Refunds & Adjustments: We may issue a partial refund or store credit where returned goods are incomplete (missing tags, boxes, or accessories) or outside the standard window (if permitted).
Price adjustments are not guaranteed; when available, they apply only within a brief window and only if the exact SKU and size remain in stock at the lower price.
Non-Refundable Items: Final-sale products, gift cards, and certain hygiene items are not eligible for refund unless defective. Personalized or custom items are also non-refundable.
If a non-refundable item arrives faulty or incorrect, contact us immediately so we can resolve the issue in line with consumer-protection rules.
Exceptions to Standard Policy:
• Defective or damaged products: If your item has a manufacturing defect or was damaged in transit, contact us immediately for resolution.
• Incorrect items received: If we sent the wrong product, let us know right away and we'll correct it in line with consumer-protection laws.
• United States "Final Sale" items (discounted 60% or more) – no returns, exchanges, refunds or credit notes; these products are clearly labelled "Final Sale" on the product page and at checkout.
How to Request a Refund: To request a refund, please email returns@nmstrm.com with your order number, the items you wish to refund, and a brief reason for your request.
Our team will review your message and reply within 24 hours with step-by-step instructions, including any required labels or references. This keeps the repayment flow consistent with our Returns Policy and ensures your refund is routed to the original payment method after inspection and approval.
Tip: keep your proof of return (drop-off receipt or tracking) until you receive our refund confirmation.
Tracking your refund: Once you receive our refund-confirmation e-mail, allow the full processing windows above before taking action. Check recent activity on the card or account you used; some banks list refunds under the date of the original purchase. If the maximum time has passed and the credit is still missing, first contact your card issuer or wallet provider and supply the reference in our confirmation. If the issue remains unresolved, forward that correspondence to info@nmstrm.com along with your order and return numbers; we respond within 24 hours.
Your legal rights: Nothing in this Refund Policy limits or overrides the protections you enjoy under U.S. federal or state consumer-protection laws, including the Federal Trade Commission Act and any applicable 'lemon' or unfair-practice statutes.
We currently ship only within the United States and its territories—including all 50 states; P.O. Boxes; U.S. military bases (APO/FPO); and American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands.
Our Standard Shipping option is free of charge and typically delivers in 5–10 business days (depending on location). We partner with reputable carriers to ensure reliable, trackable service; you'll receive a tracking number as soon as your order ships.
If you need your package faster, our Express Shipping costs $10.00 and generally arrives in 2–6 business days (depending on location). As with Standard Shipping, you'll get full tracking details once your order is on its way.
Orders are usually processed within 1–2 business days (excluding weekends and holidays). Please note that during peak periods—such as major holidays or final-sale events—processing can take a bit longer; we appreciate your patience.
We proudly ship to P.O. Boxes and APO/FPO addresses, though delivery times to military locations may be extended due to specific handling procedures. Likewise, shipments to American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands follow our standard or express timelines but can vary with local postal guidelines.
Changed your mind? No problem. At nmstrm, you can cancel your order within 24 hours of placing it—exclusively via our live chat or by email.
Cancel via Live Chat:
If you'd like to cancel your order, start a conversation with one of our agents and they'll process your request immediately. For direct assistance, please use our live chat – click here to chat with us now.
Cancel by Email:
Send your cancellation request to info@nmstrm.com and include:
• Your full name
• Your order number
• The items you wish to cancel
• Your reason for cancelling
Once we receive and process your request (during our business hours), we'll send you a confirmation email. If your cancellation is submitted within 24 hours of order placement, we'll refund your entire purchase amount—including any shipping fees—as quickly as possible.
Please note: cancellations submitted after 24 hours cannot be honoured. Instead, you may submit a return request via our returns process.
All import duties and taxes have been calculated and included in your order total at checkout. This means the price you see is the price you pay—no surprise fees or extra charges upon delivery. We handle all necessary customs declarations and prepay any required import levies on your behalf, ensuring your package clears border control smoothly and arrives on time.
Questions? Our dedicated customer-care team is always ready to help. Simply reach out via live chat or email for a detailed breakdown of the charges. We're committed to full transparency and compliance with international trade regulations, so you can shop confidently knowing there will be no hidden costs.
After placing an order, we'll email you a confirmation and order summary. Our brands and boutiques then have 48 hours to process your request. Once dispatched, you'll get a shipping confirmation email containing your tracking code. You can always check your order status under Orders & Returns in your profile. For guest orders, input your order number and email address here for tracking.
Shipping times vary by region and selected service, usually between 2 and 10 business days. We work hard to deliver on time, but customs inspections or payment delays can sometimes slow things down. If your purchase comes from different warehouses, expect separate packages.
All unwanted products must be returned within 7 days of the delivery date. Provided items are unworn, unused, unwashed and still in their original condition (including tags and packaging), you may send them back for a full refund.
The only exceptions are:
a) Underwear and swimwear – non-returnable for hygiene reasons.
b) Socks – returnable only if still sealed in their original packaging.
c) Bottles – non-returnable for hygiene reasons.
d) Personalised items – non-returnable.
e) United States “Final Sale” items (discounted 60% or more) – no returns, exchanges, refunds or credit notes; these products are clearly labelled “Final Sale” on the product page and at checkout.
Every returned item is inspected on arrival. If an item is damaged, worn or otherwise unsuitable, it will be sent back to you and no refund will be issued.
You may place several registered returns—whether from the same order or from different orders—in one parcel.
Please make sure that:
• Each return has been created online and its paperwork (or a clear note with the order number and items) is inside the package.
• All items are individually protected so they don't damage one another in transit.
Combining returns will not delay processing as long as the paperwork is complete. Keep your proof-of-return receipt until your refund is confirmed.
To initiate a return, please use our dedicated return portal where you can submit your request securely and receive step by step instructions from our team.
Ensure your items meet the return conditions before proceeding, as all requests are reviewed upon submission.
Click here to start your return.
1. Purpose: This No-Exchanges Policy is designed to maintain fairness, consistency and efficiency. Clear guidelines streamline our processes, protect our inventory and ensure that every customer enjoys a transparent shopping experience.
2. Scope:
a) Applies to all purchases made through nmstrm's online store.
b) Covers every request to exchange an item for a different size, colour, style or product.
3. Policy Statement: nmstrm does not accept exchanges under any circumstances once an order has been completed and shipped, including requests to:
• obtain a different size or colour of the same product;
• swap for another product, style or design;
• exchange due to a change of personal preference.
4. Rationale:
a) As an online-only retailer, tightly-managed stock levels keep fulfilment fast and accurate; exchanges would disrupt this balance.
b) After an item leaves our facility we can no longer guarantee its condition on return, and stringent quality-control is paramount.
c) A single, universal rule avoids confusion and reduces administration, allowing us to deliver a hassle-free experience for every customer.
5. Free Returns: Although exchanges are not possible, nmstrm offers free returns. To find out whether you qualify and how to start a return, please email us at info@nmstrm.com.
6. Exceptions:
a) Defective or damaged products: If your item has a manufacturing defect or was damaged in transit, contact us immediately.
b) Incorrect items received: If we sent the wrong product, let us know right away and we'll correct it in line with consumer-protection laws.
7. Customer Responsibilities:
a) Review product details: Use descriptions, sizing charts and images before purchasing. Unsure about fit or style? Reach us via:
• Live chat – click here
• Email – click here
b) Inspect orders immediately: Check items on arrival. Report any damage, defects or wrong shipments straight away so we can help.
8. Policy Updates: nmstrm may modify this No-Exchanges Policy at any time without prior notice. The current version on our website takes effect immediately upon publication. Continuing to purchase after changes constitutes acceptance of the revised policy.